FAQS
1.
How do I sign up?
Individuals can apply by coming into our office to fill out an application. After this you’ll immediately be joined into a group orientation, then transition to a 1-on-1 interview, and likely walk out with an assignment that same day.
In Georgia:
Downtown Office:
302 Decatur St. SE, Ste 103
Atlanta, GA 30312
Monday - Thursday, 9am – 11am*
404-577-3395
Augusta Office:
1757 Broad St.
Augusta, GA 30904
Monday - Thursday, 9am – 11am*
706-524-5467
In California:
Paramount Office:
8527 Alondra Blvd. #130
Paramount, CA 90723
Monday – Friday, 8am – 4pm*
562-232-0240
Fontana Office:
8546 Sierra Ave.
Fontana, CA 92335
Monday – Friday, 8am – 4pm*
909-476-0990
*These days and weeks are subject to change based on the volume of jobs. If possible, please call the office before arriving to confirm. Please note: you do not need to make an appointment but simply arrive within the time frames specified.
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To apply, all clients must bring two forms of valid government ID. The two most common forms are 1) A SSN card and 2) A state ID, but you can also see the full List of Acceptable Documents.
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All clients coming from non-profit partners (i.e., The Salvation Army, Gateway, Fulton County Jail, Broad Street Ministries, Project HOME, etc.) must bring a referral letter as well as their ID.
In Philadelphia:
1952 E. Allegheny Avenue, Ste 500
Philadelphia, PA 19134
Monday – Thursday, 9:30am – 12pm*
215-333-3349
In Nashville**:
2501 Gallatin Ave., Ste A
Nashville, TN 37206
Monday – Friday, 9am - 5pm*
404-759-1829
**First Step Nashville is currently partnering with the Nashville Rescue Mission. Please get in touch with Sirena Swint to learn how to apply.
In Florida:
808 W Central Blvd.
Orlando, FL 32805
Monday – Friday, 8am – 4pm*
404-759-1829
3.
What types of jobs do you have?
First Step is a light-industrial staffing agency, our 5 sectors being: warehouse/distribution, food processing/packaging, hospitality, landscaping, and printing/imaging. The majority of our jobs are entry-level friendly, but we do also offer skilled positions to individuals with warehouse certifications (i.e. Forklift, Welding, and Pallet Jack). Every once in a while, First Step does have administrative jobs, but we recommend that you check with us first by calling in, as these vary.
4.
How soon can I start working?
ASAP! First Step knows that you are excited to jump back into the workforce, and we want to get you there as fast as possible. We pride ourselves on being able to put clients to work within 24 – 48 hours. If you come in to apply on Monday, you’ll likely walk out with an assignment for the very next day.
5.
When do I get paid?
All clients are paid weekly on Fridays. Recognizing the importance of self-sufficiency, First Step works hard to get all clients paid every week on Friday by noon. When clients apply, they will have the option to choose between a direct deposit payment or a cash card payment. If you choose a cash card, you’ll need to call the number on the back to activate the card, but you can ONLY do so at noon or later on the Friday of your first paycheck. If you want to be paid via direct deposit, please bring either a voided check or a direct deposit form from your bank when you apply.
Should you have any concerns about your pay, we ask that you check your check stubs online to review the details. If you still have questions, please call payroll asap so that we can help you sort out your concern.
To check your check stubs, you’ll need to take a moment to register online on the employee portal. Once you register, you can check your check stubs, pull your W2s, and access other important information.
6.
How do I check my hours?
You can check your hours on your online SPLI portal. Instructions on how to access said portal are answered in the previous question (question 5). Each week your hours should be available on your portal by Thursday evening, and Friday morning the latest.
7.
I don’t have transportation – will that be an issue?
Nope! First Step recognizes that no matter how hard you want to work, sometimes there are barriers that you simply can’t budge. To ensure your long-term success, First Step offers transportation assistance to our clients. If a job is accessible by public transit, First Step will assist you with public transit cards/passes until your first paycheck. If a job is not public transit accessible, either due to geographic distance or shift time, First Step will take you to work and back via a variety of 3rd party transportation vehicles. A set amount will be deducted per ride from each paycheck so that no money is required upfront. There will be detailed information about this in the employee hire packet.
